Better Than Your Old POS System! Wait a Minute … It Is Your Old POS System!!!

6 Tips To Get More Life Out Of Your POS Equipment Before You Get Rid Of It.

At times it seems that it would be easier to just replace all the old equipment with new equipment and then forget about it. It would reduce all of those annoying service tickets. And if something did break let the manufacturer take care of it. But there is an added expense to all of that new equipment even if some of it is covered by discounts or deferred payment plans.

All new equipment comes at the expense of changing the organization. However, with a little planning that expense can be put off for a few years.

Don’t Repair It If You Can Replace It For Less..

Once you put a process in place to repair your equipment you can usually get it to run pretty smoothly. But as equipment gets a little older, a step in the process needs to check if it would be better to replace rather than repair a specific piece of equipment.

The market for older equipment is continually changing as other retailers are upgrading their equipment. Sometimes a large quantity of equipment you may be using gets dumped on the market and suppresses the prices. When the prices are low it may be better to replace your broken equipment with good used equipment saving the cost of repair.

The downside of watching the marketplace and making the repair or replace decision takes time and resources. Someone has to be familiar with the marketplace and authorized to make the decisions when the price is better. It may be hard to justify someone watching the marketplace for all the different types of equipment when there are only a few failures. If you don’t have the resources it may be more cost effective to have the equipment repaired.

An alternative is to partner with someone that is in the business of keeping track of the availability of different types of POS equipment. Being current on prices and availability allows them to provide the best alternative at any given time. Washburn sales staff spends all day buying and selling equipment. They know what it takes to repair a piece of equipment and if a better alternative would be to replace it. They can be your eyes and ears in the market.

Don’t Hoard More Equipment Than You Can Afford.

As equipment gets older and you have been using it for a while there is a tendency to keep more of it around as spares or just in case. Most of the time it is not a financial decision that is based on the likelihood of failure and the cost of storage. The likelihood of failure is determined by actual failure rates which is hard to calculate without detailed records.

The cost of storage has many factors. In addition to the actual space required to store the equipment, there are costs associated with keeping track of the equipment, its status, specific location and maybe even taxes. When it is needed someone has to find it and if it is not organized it usually takes some time to find the specific piece needed.

If the equipment is stored in a retail location, it is probably the wrong retail location when needed. If it is stored in a central location, someone has to find it, pack it and ship it.

In order to effectively manage spare equipment an inventory tracking system is needed in addition to staff that can find, pack and ship equipment as needed.

The storage of equipment requires some type of distribution strategy. Equipment can be stored in each location it is used in or it can be stored in a central location. In either case, it probably needs to be shipped to a location where it is needed.

A central location is better from a control point of view but not as good from a fast response point of view. As equipment is repaired, it can then be returned to either the central location or the retail locations. It takes time, money and good planning to maintain the right amount of equipment in the right location to support real-time operations.

Washburn can serve as a central location and they can calculate how much equipment to keep in each location. They have the warehouse space and shipping facilities to prepare products for shipment as the requests come in.

Customers can store their equipment at the repair center for quick delivery. As the broken equipment is returned and repaired, it can be put back in stock at the central location. If for some reason additional equipment is beyond the planned quantity, Washburn has additional inventory. They are in the business of managing point-of-sale equipment if you would rather focus on keeping your retail business up and running.

Don’t Let Broken Equipment Drive Your Schedule,
Plan For Repairs.

All equipment breaks and as it gets a little older there is a better chance that it will need to be repaired. Broken equipment should not upset your schedule, it should be handled as part of your maintenance schedule. You need to know how often it will break and how long it will take to put back into service. Putting it back into service includes problem identification, packing, shipping, receiving, cleaning, testing, fixing, testing, packing and return shipping. All of the activities need to be planned and managed along with many other pieces of equipment that need to be repaired.

Several different strategies can be employed to keep point-of-sale equipment up and running, everything from internally fixing all equipment to outsourcing all of the repairs.

Some companies are large enough to have their own repair centers with all of the resources necessary to make all repairs.

Some companies rely on service companies to handle everything including the first phone call. Most companies are somewhere in between. They start with some level of problem determination and possibly some simple repairs. Then they work with one or more repair companies to repair their broken equipment. That puts them in the “repair process coordination position”. They send a replacement piece of equipment, pack the broken one, ship it to the repair company, monitor its progress, receive the repaired item and hold it until needed again.

The biggest challenge is keeping track of the equipment as it moves through the repair process, starting from when it is removed from service until it is repaired and placed in a storage location waiting to be put back into service.

Washburn supports customers at all levels. They can:

  • fix each piece of equipment as it arrives and return it when done.
  • fix pallet loads of equipment as they arrive and return the whole pallet or individual pieces when done.
  • act as a depot, holding the repaired inventory and dispatching it as needed to the correct location.
  • develop kits to reduce emergency shipping by having the equipment most likely to fail available on-site or in a repair vehicle and then replenish the equipment on a non-emergency basis.

The whole purpose is to make the repair process has transparent as possible to the end-user. When something breaks the end-user either replaces the broken item and puts the broken item back in the box or requests a replacement item and when the good item arrives it replaces the bad item, which is put in the box for return.

Washburn can help to develop that equipment plan that determines the amount of spare equipment that needs to be in the depot as well as each location based on each type of equipment, its failure statistics, it’s repair statistics, transportation times and its value.

The result is to reduce the overall cost of maintaining equipment.

Streamline Your Equipment Repair Process
By Reducing The Number Of Repair Vendors.

It may be necessary to use the equipment from multiple point-of-sale manufacturers to get the function you need to operate your business. However, it is not necessary to use multiple repair vendors because you own equipment from multiple manufacturers.

By reducing the number of repair vendors, you reduce the different lines of communication, which reduces the coordination effort. If you have multiple repair vendors you are the center of the communication hub and need to coordinate all of them and sort out finger pointing. When a user at one of your locations calls, you have to decide which repair vendor to call or where to send that particular piece of equipment.

Since you have one point-of-sale system with multiple products why not try to find a repair partner that can fix most, if not all of the different manufacturers’ products. If you have a call center, when end-users call in you can troubleshoot the problem and then you have only one place to send products in for repair.

Since, Washburn repairs all point-of-sale equipment, there is only one place to call, one place to send equipment, one place to get status and one place to get product back from. In addition, equipment from multiple manufacturers can be consolidated into one shipment both to and from repair to reduce shipping costs.

Washburn also serves as a depot repair center for all makes of point-of-sale equipment. The repair process can be further streamlined by having special packaging designed for transporting products to reduce damage. One repair partner gets you out of the repair business so you can focus on all the other things that need to be done to keep the retail locations up and running.

Don’t Spend Time Looking For Your Equipment That Is Out For Repair.

The most important part of the repair process is the status information for each product and its location.

Some companies have their own information databases but a missing part is the status of the equipment as it’s moving through the repair process. That’s the black hole of the repair process. You put some broken products in and some time later, they come back out. It is hard to plan on equipment that is in the black hole.

One way is to call the vendor to check the status and then keep track of it in your own system. Another way is to have the vendor provide status on irregular basis.

The best way is to have your own online window into the repair process so you can check the status 24/7. That means you don’t have to wait for operating hours to get the status, you can get the status when you’re working, even if it is late at night or on the weekend.

Washburn develops custom websites to meet the needs of its customers. They can request RMA’s as needed and track the status of their repair orders.

If Washburn is acting as a depot repair center they also provide information on what is repaired and available to ship. If there is not enough customer equipment, additional product can be shipped from Washburn’s inventory. It takes information to make decisions and you don’t want to spend valuable time looking for that information.

POS Services Available

  • Clean and Screen – Clean and Test Components or Total Systems
    Clean, Audit, Test
  • Refurbish – Returning To Factory Specifications
    Clean, Audit, Test, Paint
  • Product Repair – Replacing Bad Parts
    Clean, Diagnose, Repair, Test
  • Board Level Repair – Replacing Bad Components
    Clean, Diagnose, Repair, Test
  • Integration – Integrate Multiple Manufacturer’s Equipment Solutions
    Hardware, Operating Systems, Drivers, Software
  • Staging – Prepare POS Systems for Installations
    Source, Assemble, Setup, Install, Test, Disassemble, Pack, Ship
  • Design Total POS Solutions
    Define Requirements, Design Solutions, Order, Implement

Types of Supported POS Equipment:

  • Central Servers
  • Store Servers
  • Base Units
  • Keyboards
  • Operator Displays
  • Touch-screen Displays
  • Customer Displays
  • Information Displays (Big Displays)
  • Handheld Scanners
  • Scanner Scales
  • Cash Drawers
  • Check Readers
  • Credit Card Terminals
  • Credit Card Readers
  • Receipt Printers
  • Label Printers
  • Tablets
  • Routers
  • Switches
  • Routers

We Repair, Sell, Exchange and Buy